How do I get a copy of my xray?
All xrays taken by your dentist are legally yours. Because most offices are utilizing modern digital radiography that means you can receive your xrays in email format. Simply contact your dentist and ask for a copy of your xrays. Some dentists will require you to sign a records release form before giving them to you. If you have specific xrays from a specific visit you want evaluated you can ask for those xrays only.
What if I have a picture (not an xray) that was taken at my dental visit or one that I took myself?
If you have a picture that was taken at your dental office, or if you've taken one yourself that you would like us to evaluate, you may submit it. Pictures may not be as easily evaluated as xrays in some cases, but we will still accept the submission and let you know what we can see in the photo.
XrayUpload recommended a different treatment than my dentist. What should I do now?
There may be data from your in-office examination that led your dentist to that conclusion. We simply provide an evaluation of your xray. If you feel your previous dentist may have been incorrect you might seek a new treatment plan from a new dentist or contact your previous dentist regarding our evaluation.
What if I have a traditional film xray?
Your dentist may still be taking your xrays on traditional film (non-digital). In those cases they will provide you with a duplicate copy of your pertinent xray. You can photograph the film and submit. Here’s what we recommend: Hold the film up to a window during daylight hours and take a picture with your phone.
My xray was deemed "non-diagnostic." What should I do next?
Some of the reasons we may not be able to evaluate your xray include contrast, clarity, and angulation of the image. Unfortunately for us to help we would need a different xray. Another reason would be clarity of the photo of your xray. If you feel this is the case please take a new photo of your xray and submit again.
Why do you need to know my age and gender?
Your age and gender may help provide information to assist in analysis of your xray. Bone density can differ in men and women and also vary over time as you age. Certain characteristics are typical of one group and not another.